Bob Drake Reproductions specialize in the manufacture of parts for vintage Ford’s. What was once a one-man garage has grown to the point where today there are 3 workshops spread across the town of Grant’s Pass, Oregon.

As IT Director Darius Englen explains, the multi-site nature of the organization caused many logistical issues for his support team; “More time was being spent on travelling between workshops than actually fixing the problem. We trialed a few Remote Access solutions and NetSupport Manager stood out thanks to its ease of deployment and ability to seamlessly remote control multiple machines simultaneously. Being able to view the remote desktops has increased our efficiency several times over and dramatically reduced the time and costs involved in visiting our different sites.”

About Bob Drake Reproductions
Bob Drake had been fascinated by cars since his boyhood years and this led to an avid interes....

Following previous successes, NetSupport’s commitment to providing IT departments with the very best support solutions has once again been recognised by the UK Best Business Awards.

In the Best Product/Service Range category, NetSupport’s market-leading Remote Access tool, NetSupport Manager 11 and recently launched ITIL Service Management solution, NetSupport ServiceDesk 3, were judged to provide the IT Support community with the best-of-breed tools they need to maximise the availability of their business critical systems.

Commenting on NetSupport’s Best Business Award for Best Product / Service Range, Andrew Areoff, Chairman of the Judges said: “It’s always nice to see companies like NetSupport winning a Best Business Award for the second time in a different category. Having won the Best Customer Focus category last year, they have proved that they not only deliver a great service but also offer an outstanding range of IT s....

Based in Ottawa, the Centre franco-ontarien de ressources pédagogiques (CFORP) was established in 1974 with a mission to improve the provision of educational services to French speaking Canadians. Today the organisation provides a range of support services that help schools and educational agencies implement effective training programs for French-Canadian students.

Following their recent move into custom-built premises and the introduction of a cutting-edge IT infrastructure it quickly became apparent that help would be needed to effectively manage the company’s newly acquired IT Assets.

As CFORP’s IT Manager Etienne Fortin explains, managing software licenses and planning for upgrades quickly became very difficult; “While it was nice to have access to the new technology, we needed an effective reporting tool that would help automate the gathering of IT Asset information. NetSupport DNA immediately leapt out as a solution that woul....